Alice Horton


  • +447403 880258
  • Dundee, Scotland
  • mail@alicehorton.co.uk

Link to my CV

Hi There!

I’m Alice Horton. I’m a digital handyperson based in Dundee, Scotland. I graduated Digital Interaction Design at the University of Dundee in July 2018. I’ve created many things ranging from smart-rings to IR pain meters, and Deaf Awareness kits to Motorsport Safety equipment.

I’m working as a Technical Support Analyst for N-able (formerly Solarwinds). I support Managed Service Providers (MSPs) and help them deliver remote management of assets to their customers. 

The skills I use on a daily basis are:

Exceptional customer service and putting our Partners first.
Not only solving problems but also teaching our Partners best practices and how to use our software to meet their business requirements.
Working with Salesforce, and Zendesk to manage my tickets.
Solving complex technical problems every day, across Windows and Linux.
The ability to communicate and collaborate across multiple teams in a global WFH environment.

I’ve received multiple commendations for going above and beyond in my role. I also started a ‘Support Council’ to give my colleagues a voice in the workplace. I held 1 on 1 interviews with each team member once per month and provided this feedback to management.

At University I worked within a people, design, technology framework. I’ve taken this forward into my work as a support technician. First comes the people, who are always the centre of what I do. Then the design, what is the best solution I can provide right now? Then the technology, is this a bug to be reported, what work needs to be done to resolve the issue?

Please enjoy this small summary of my experience so far.

Get to Know Me a bit Better

Sit back, relax and let me show you some highlights of my work.

Open Ears

Open Ears is a social enterprise that I founded in 2017. This was in collaboration with the University of Dundee, the Tayside Deaf Hub, and the NHS. Open Ears is a Deaf awareness toolkit designed to be used in a workshop format to educate employees in various industries, primarily healthcare. The product was developed in a close relationship with Dundee’s local Deaf community. Our primary use case was tackling the difficulties that people who are hard of hearing face accessing medical care. The project was a learning experience for me. My favourite moment was experiencing a Deaf choir performance.

As part of this process, I travelled across Scotland and collaborated with multiple business incubation programmes. I hosted workshops for Deaf groups which presented a new challenge. I worked with many fantastic people and rubbed shoulders with the best emerging ideas in my country.

I took this product to the Converge Challenge 2017 and competed in the social enterprise category. The Converge Challenge is Scotland’s biggest entrepreneurship competition. 2017’s cohort received 212 applicants from 17 of Scotland’s universities and research institutes. Open Ears managed a top five finish which I’m very proud of. Tayside Deaf Hub continued to use our product.

Cyril The Cyclops

Cyril the cyclops is an Arduino powered, twitter enabled robot that reacts positively or negatively to twitter mentions. When she receives attention, she responds with a smile and a happy face. If you ignore her, she becomes lonely and seeks more attention, crying and displaying a sad frown

By the nature of Twitter, anyone can interact with Cyril, from anywhere in the world. This is made possible by integration with the Twitter API. This was a interesting coming together of the physical, digital and social worlds. Watching tweets sent from Australia cause a physical object react in Dundee opened my eyes to the possibility of modern technology.

A surprising aspect of this work was the small-scale marketing I had to do to encourage the world to mention Cyril on Twitter. It also brought up questions of the consequences of our social media interactions. People interacted with Cyril in a variety of ways and deriving a positive or negative core message from their tweet was more difficult than initially imagined.

Catch - Smart Ring

Microsoft Catch was my entry to the Microsoft Design Expo. It is a new take on the conversational user interface which Microsoft was asking for ideas for that year. As we move to more mobile devices, the standard mouse and keyboard interface is becoming outdated. Catch was my idea on a new way for us to interact with our ever more complex digital lives.

There are two sides to Catch, the physical interface and the software interface. Physically I experimented with many ideas on how to attach non-intrusive input to the human hand. I settled on a smart ring design over an integrated solution in a glove or on the flesh. Software wise I designed a visual interface that could be interacted with in a natural, conversational way. It’s possible to ask catch ‘Show me all the photos I took in September’ and it will do so. You can extend these queries with statements such as ‘Show me all the photos I took in Barcelona, with Kevin, in March 2012’.

The use case I was tackling here was when my mother would try to show holiday photos at a social event. She would bring up her phone and scroll and scroll and would struggle to find what she was looking for so long that everyone would lose interest. With Catch, she can just say ‘Show me my photos taken in Barcelona’ and would be provided a filtered list of files ready for display.

Microsoft Catch achieved second place in the Microsoft Design Expo 2016.

Thank you for taking your time to read through a sample of some of my work. I have a large variety of skills and it is difficult to get all of that across in a concise way. If you have further interest in what I do, please feel free to contact me at mail@alicehorton.co.uk, or take a look at my blog.